We use Australia Post for shipping and we aim to ship all orders within 48 hours. When an order is shipped, you will receive an update with the tracking number. Because we use fresh, Australian sourced proteins, some items (especially seafood) may be difficult to obtain at certain times. If there is a delay in providing you with the product you ordered, we will contact you with an update. If you have not received an update with 48 hours, please contact us at dingosmates@gmail.com